FAQ–Mobile-Optimized Website

How do I access Mobile Banking on my phone's browser?
After activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at https://mBanking.firstdata.com/wap/home/mbrms/en

How do I sign up for Mobile Banking?
Log into Metropolitan Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.

I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored onto your phone's browser. This allows the Mobile Banking system to remember your activation. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, which will require reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network provider for cookie support information. If you would like to reactivate, text R or RECOVER to 96865.

How do I optimize my mobile web experience?
Ensure your phone's browser has cookies enabled. In addition, enable stylesheets for the best viewing experience.

Is Mobile Banking supported on my phone?
Mobile Banking is supported on most phones with a mobile web browser that supports cookies.